Welcome to our FAQ section, designed to provide the sophisticated woman with all the information she needs for a seamless shopping experience. At Bellerose, we believe in effortless elegance in both our designs and our service.

About Our Products

What types of products does Bellerose offer?
We specialize in carefully curated collections for the modern, sophisticated woman. Our offerings include:
  • Signature dresses that transition effortlessly from day to night
  • Premium denim pieces that form wardrobe essentials
  • Luxe intimates and lounge wear for refined comfort
  • Versatile skirts that complement any occasion
How do I know which size to order?
Each product page includes detailed size charts to help you find your perfect fit. We recommend measuring yourself against these specifications for the most accurate sizing. Our designs are crafted to flatter the feminine silhouette while allowing for comfortable movement.
Are your products limited edition?
Many of our pieces are part of limited collections to maintain exclusivity. We recommend purchasing when you see an item you love, as our most popular designs often sell out quickly.

Shipping & Delivery

Where does Bellerose ship?
We proudly offer global delivery to sophisticated women worldwide, excluding some Asian and remote regions. Our shipping carriers include premium services like DHL, FedEx, and EMS to ensure your Bellerose pieces arrive with the effortless grace you expect from our brand.
What are my shipping options?
We offer two elegant shipping solutions:
  • Standard Shipping ($12.95): Via DHL or FedEx, arriving within 10-15 business days after processing (1-2 business days)
  • Free Shipping: For orders over $50 via EMS, arriving within 15-25 business days after processing
Can I track my order?
Absolutely. We provide tracking information at every stage of your delivery journey, just as we meticulously handle every shipment with attention to detail. You’ll receive email updates as your package makes its way to you.

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of delivery because confidence in your purchase is as important as confidence in your style. Items must be unworn, with tags attached, and in original packaging.
How do I initiate a return?
Simply contact our customer service team at [email protected] with your order details. We’ll guide you through our effortless return process.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer, except in cases where you received a damaged or incorrect item.

Payment & Security

What payment methods do you accept?
For your convenience, we accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. Your security is as important to us as the quality of our garments.

Customer Service

How can I contact customer service?
Our dedicated team is always ready to assist you at [email protected]. We typically respond within 24 hours during business days.
Where is Bellerose Dress Shop located?
Our headquarters are at:
1454 Cambridge Drive, Phoenix, US 85027
Though we’re based in Phoenix, our stylish community spans the globe.

We hope this FAQ helps answer your questions about shopping with Bellerose Dress Shop. For any other inquiries, please don’t hesitate to contact us. Remember, at Bellerose we don’t just deliver packages – we deliver the promise of effortless style that makes you feel unstoppable.